In the United States, 33 colleges are offering Customer Service Management certificates or associate's degree programs. The 2024 average tuition & fees of the Customer Service Management vocational program is $5,633 for state residents and $11,375 for out-of-state students.
By offered program type, 4 schools offer less than 12 weeks certificate, 22 schools offer less than 1 year certificate, 9 schools offer 1-2 years certificate, and 5 schools offer associate degree programs.
A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior, specialized information technology and systems management, developing and using customer service databases, user surveys and other feedback mechanisms, strategic and performance planning and analysis, operations management, personnel supervision, and communications and marketing skills
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Average Wage by Jobs after Customer Service Management Program
Next jobs are possible career after earning Customer Service Management certificate/degree. The average wage is based on the latest employment and wage data (May 2022) from Bureau of Labor Statistics (BLS).
The average annual wage of Administrative Services Managers career is $115,640 and, for First-Line Supervisors of Office and Administrative Support Workers, the average annual income is $65,510.
Customer Service Management Careers and its Average Wage (as of May 2023)